07 May

Its for Real: Generative AI Takes Hold in Insurance Distribution Bain & Company

Generative AI in Insurance: Top 4 Use Cases and Benefits Invest in incentives, change management, and other ways to spur adoption among the distribution teams. Additionally, AI-driven tools rely on high-quality data to be efficient in customer service. Users might still see poor outcomes while engaging with generative AI, leading to a downturn in customer experience. Even as cutting-edge technology aims to improve the insurance customer experience, most respondents (70%) said they still prefer to interact with a human. With [...]

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04 Apr

Oracle Fusion Cloud Customer Experience Apps

HARMAN Introduces ForecastGPT, a Generative AI powered Forecasting Platform HARMAN The fun part is that this is not a high-minded dream of the future of customer service; it’s the likelihood. Being a part of this space, it will be incredibly exciting and fun to witness it unfold over the next few years. Ultimately, AI will make the analysis of customer service data near instantaneous, allowing companies to make changes to their strategy in a much more nimble and agile fashion [...]

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